Multilingual Call Center Solutions for Small Business Success
We provide virtual agents for healthcare, insurance, e-commerce, and more — in English, French, and Haitian Creole.
Who We Are
At Fusion Call Solutions, we are dedicated to transforming the customer service experience. As a forward-thinking, full-service outsourced and insourcing call center, we offer tailored solutions across a variety of industries, including healthcare, technology, retail, finance, and more.
Our mission is simple: to connect people and empower businesses. Whether it’s providing customer support, virtual assistance, tech troubleshooting, or helping businesses build their own in-house customer service teams, our goal is to help businesses scale efficiently and provide exceptional service to their customers. Our diverse, multilingual team is driven by our core values: integrity, innovation, and excellence. We pride ourselves on building meaningful, lasting relationships with our clients through trust, clear communication, and continuous improvement.
With a strong focus on customer satisfaction, Fusion Call Solutions is here to be your trusted partner in delivering high-quality, cost-effective services—whether outsourced or insourced—allowing you to focus on what matters most: growing your business
Industries We Serve
At Fusion Call Solutions, we understand that every industry has its own unique challenges and needs. That’s why we offer customized solutions tailored to your specific requirements, ensuring your business operates smoothly and efficiently. Our expertise spans a range of industries, and we are committed to delivering exceptional customer experiences across all sectors.
Healthcare
From appointment scheduling to patient support, we provide reliable, HIPAA-compliant services that help healthcare providers deliver top-tier care to their patients.
Insurance
Our dedicated team is experienced in assisting with policy inquiries, claims processing, and customer support, providing your clients with the assurance they need for peace of mind.
E-commerce
We help e-commerce businesses manage customer inquiries, process orders, handle returns, and provide personalized support, ensuring your customers always feel valued and heard.
Finance
Whether you’re a bank, a credit union, or a financial services provider, we offer customer service solutions that maintain your clients’ trust, provide timely responses, and manage account inquiries securely.
Utilities
From billing inquiries to outage reporting and customer feedback, we handle a wide range of customer service needs for utility companies, ensuring your customers stay informed and satisfied.
Technology
Tech support is at the heart of our business. We help tech companies support their customers with troubleshooting, software support, and other essential services to keep their operations running smoothly.
Why Choose Us
Multilingual Support
Affordable pricing - Starting at $10/hour
Remote-ready, trained professionals
10% of profits support Haiti’s development